GENERAL TERMS OF WEBSITE USE, BOOKING AND STAY

AZALO COUNTRY HOUSE – ADULTS ONLY

Version 2.0 – Last updated: 27 October 2026

General Information and Property Details
Website Use and Payment Security
Reservations, Rates and Cancellation Policies
Security Deposit and Tourist Tax
Adults Only Policy, Pets and Guest Conduct
Check-in, Check-out and Additional Charges
Use of Suites and Optional Kitchen Service
Outside Food and Waste Management
Housekeeping, Linen and Care of the Property
Swimming Pool, Common Areas and Seasonal Services
Natural Environment, Biodiversity and Animals on the Property
Liability, Damage and Personal Belongings
Guest Identification and Legal Obligations
Intellectual Property and External Links
Personal Data Protection
Applicable Law and Dispute Resolution
Amendments and Acceptance of These Terms

1. GENERAL INFORMATION AND PROPERTY DETAILS

The website www.azalo.it and the accommodation property Azalo Country House are operated by:

ZALORA MANAGEMENT SRL SOCIETÀ AGRICOLA

Registered office: Contrada Faldino SNC, Italy

Email: reservation@azalo.it

Accommodation property: Azalo Country House – Adults Only

CIR: 19089002B431286

CIN: IT089002B472ZAPV3T

These General Terms and Conditions govern the use of the website, direct reservations and the main rules applicable to stays at the property.

Specific rate conditions and reservations made through third-party booking platforms are governed by the terms stated in the relevant booking confirmation, without prejudice to applicable legal requirements and property rules duly communicated to guests.

2. WEBSITE USE AND PAYMENT SECURITY

The website www.azalo.it provides information about the property, promotes its services and allows guests to make reservations.

Users agree to use the website lawfully and appropriately, without compromising its security, operation or the rights of third parties.

The property may update website content, information, availability and functionality.

2.1 Payment Security

Azalo Country House uses secure payment systems and platforms.

To help protect guests against fraud:

We never request full credit card numbers, CVV codes or banking credentials by email, SMS or messaging applications.
Online payments are processed through authorised channels and platforms indicated by the property.
Guests are encouraged to contact us directly to verify any unusual or suspicious payment request.

The property is not liable for fraudulent acts committed by third parties where such acts are not attributable to the property, without prejudice to its legal security and consumer protection obligations.

3. RESERVATIONS, RATES AND CANCELLATION POLICIES

Reservations may be made directly through the website, the booking system, official contact channels or third-party online travel agencies (OTAs).

Payment, amendment and cancellation conditions depend on the selected rate and booking channel.

3.1 Flexible Rate

The Flexible Rate allows free cancellation only until the deadline specified at the time of booking.

After that deadline, cancellations, no-shows and early departures are subject to the conditions and any applicable charges stated in the confirmed rate.

Changes to dates or length of stay are subject to availability, the applicable rate conditions and the property’s approval.

3.2 Non-Refundable Rate

The Non-Refundable Rate requires advance payment of 100% of the accommodation amount, according to the payment terms stated during the booking process.

No refunds are provided for cancellations, no-shows, shortened stays or early departures, except where required by applicable law.

Free changes of dates or conversion to a Flexible Rate are not permitted.

Any exceptional amendments authorised by the property are granted at its discretion and do not establish an entitlement to future amendments.

3.3 BeSafe Rate – Insured Rate

The BeSafe Rate is a prepaid rate that includes insurance coverage in accordance with the policy associated with the reservation.

Eligibility for reimbursement depends on the covered circumstances, requirements, limits and exclusions specified in the insurance contract.

Claims must be submitted in accordance with the insurer’s procedures.

Insurance terms and conditions:

https://www.travel.besafesuite.com/insurances/besafe-plus

Insurance coverage does not constitute a guarantee of free cancellation or direct reimbursement by the property.

3.4 Included Services and Extras

Reservations may include accommodation only, accommodation with breakfast, or packages with additional services.

Only the services expressly listed in the confirmed rate are included.

Breakfast, kitchen access, massages, dining experiences and other optional services, where not included, are subject to availability and additional charges.

3.5 Reservations Through Online Travel Agencies

For reservations made through Booking.com, Expedia, Airbnb or other platforms, the applicable payment and cancellation conditions are those confirmed through the relevant booking channel.

Property rules concerning conduct, safety and the use of facilities apply insofar as they have been duly communicated to guests and are compatible with the booking conditions and applicable law.

4. SECURITY DEPOSIT AND TOURIST TAX

4.1 Security Deposit

A temporary €300.00 card pre-authorisation is required for each stay as security against potential damage, missing items or outstanding amounts.

A pre-authorisation is not an immediate or final charge.

Any amounts actually owed may be charged within the limits permitted by law, following appropriate verification and documentation.

If no amounts are due, the pre-authorisation is released. The time required for the funds to become available again depends on the card issuer and banking network.

4.2 Tourist Tax

The tourist tax, currently €3.00 per person per night, where applicable under the relevant municipal regulations, is not included in the accommodation rate unless expressly stated otherwise.

Any exemptions, limits and other provisions established by the municipality apply.

5. ADULTS ONLY POLICY, PETS AND GUEST CONDUCT

5.1 Adults Only

Azalo Country House is an adults-only property welcoming guests aged 18 years and over.

Guests under the age of 18 are not permitted to stay.

The standard maximum occupancy is two guests per suite, unless otherwise expressly confirmed by the property.

5.2 Pets

Guests are not permitted to bring pets onto the property, into suites or into common areas, regardless of size or species, subject to any mandatory legal provisions concerning assistance animals.

This policy also helps protect guests with allergies and maintain the wellbeing and tranquillity of the animals living on the property.

5.3 Guest Conduct

Guests are required to:

Respect other guests, staff and animals living on the property.
Avoid excessive noise, loud music and behaviour that disturbs the peaceful atmosphere.
Refrain from organising unauthorised parties, events or gatherings.
Use furniture, equipment and common areas responsibly.
Follow staff instructions and safety regulations.

Smoking is prohibited inside suites and in enclosed areas where smoking restrictions apply.

In the event of serious or repeated violations, management may take the measures permitted by law, including termination of the accommodation agreement where legally justified.

6. CHECK-IN, CHECK-OUT AND ADDITIONAL CHARGES

Reception hours: 9:30 AM–12:00 PM and 3:00 PM–7:00 PM, subject to operational changes communicated by the property.

Reception is not staffed 24 hours a day.

6.1 Standard Check-in

Standard check-in is available from 3:00 PM to 7:59 PM, at no additional charge.

6.2 Early Check-in

Early check-in is available from 1:00 PM to 2:59 PM, exclusively upon prior request and confirmation by the property, at an additional charge of €40.00 per suite.

This service is subject to availability and operational requirements.

Arrival before 1:00 PM is not permitted.

6.3 Late Check-in

For arrivals from 8:00 PM onwards, the following additional charges apply:

8:00 PM–8:59 PM: €20.00 per suite.
9:00 PM–9:59 PM: €40.00 per suite.
10:00 PM–11:00 PM: €60.00 per suite.

Late check-in must be requested in advance and is subject to confirmation by the property.

Check-in after 11:00 PM is not possible.

Guests are responsible for planning their journey and must promptly notify the property of any delays, including those caused by flights, transfers or other unforeseen circumstances.

The applicable charge is determined by the guest’s actual arrival time at the property, regardless of the estimated arrival time previously communicated.

6.4 Standard Check-out

Suites must be vacated by 10:00 AM on the day of departure.

6.5 Late Check-out

Late check-out is available only upon prior request and confirmation by the property, subject to availability.

The following additional charges apply:

After 10:00 AM and until 11:00 AM: €20.00 per suite.
After 11:00 AM and until 12:00 PM: €40.00 per suite.

Late check-out is available only until 12:00 PM (noon).

Occupancy beyond this time requires the booking and payment of an additional night, subject to availability.

Unless late check-out has been expressly confirmed, the suite must be vacated by 10:00 AM.

Unauthorised delays may result in charges for actual, documented costs incurred by the property, within the limits permitted by law.

6.6 Luggage Storage

Luggage storage is not available, either before check-in or after check-out.

7. USE OF SUITES AND OPTIONAL KITCHEN SERVICE

Suites are intended for tourist accommodation and must be used with due care for furnishings, equipment and the comfort of other guests.

7.1 Kitchen Access

Use of kitchen facilities and food preparation equipment is not automatically included in the reservation.

Kitchen access is available only in eligible suites, when expressly included in the booked rate or purchased as an additional service and confirmed by the property.

The standard additional charge is €30.00 per night, up to a maximum of €150.00 per stay, unless different conditions are expressly stated.

The optional service must be booked for the entire duration of the stay.

Guests may not use personal cooking appliances, portable stoves, hotplates, barbecues or other unauthorised equipment.

7.2 Food Preparation and Persistent Odours

In suites where kitchen use has been authorised, guests must avoid preparing foods that produce particularly strong or persistent odours, such as fish, fried foods and similar dishes, which may permeate fabrics and furnishings or disturb other guests.

Guests must use ventilation systems appropriately, keep surfaces and equipment clean, and promptly dispose of food waste.

Any extraordinary cleaning or deodorising required as a result of improper kitchen use may be charged to the guest, provided the costs are actually incurred and documented.

7.3 Minibar

Any minibars provided in the suites are intended to cool beverages and do not guarantee the storage temperatures of a domestic refrigerator.

They must not be used to store perishable foods or products requiring controlled refrigeration temperatures.

8. OUTSIDE FOOD AND WASTE MANAGEMENT

For reasons of hygiene, waste management, protection of the premises and the intended use of the suites as tourist accommodation, guests are not permitted to bring in, prepare or consume meals obtained from outside the property in suites or common areas, unless authorised by the property or covered by an approved kitchen service included in the reservation.

Water, non-alcoholic beverages and small packaged snacks are permitted, provided they do not involve meal preparation, persistent odours, excessive mess or disturbance to other guests.

Guests with special dietary requirements or health-related needs may contact the property to discuss appropriate arrangements.

Picnics and the consumption of outside meals are not permitted in the swimming pool area, solarium, shared terraces or gardens without prior authorisation.

Guests must use the designated waste disposal facilities and follow the property’s waste management instructions.

Leaving rubbish bags, food waste or other refuse in common areas is prohibited.

9. HOUSEKEEPING, LINEN AND CARE OF THE PROPERTY

Housekeeping services are organised according to the accommodation rate and services booked.

To support responsible resource management, standard linen changes follow these schedules:

Bathroom towels: every 3 days.
Bed linen: every 7 days.
Pool towels: according to the length of stay and applicable accommodation conditions.

Additional linen changes may be requested at reception and may incur an extra charge.

White bathroom towels must not be used at the swimming pool or outdoors.

Guests must not hang towels, clothing or linen on railings, balconies, exterior furniture or other visible parts of the property.

Guests are expected to maintain the premises in a reasonable condition.

Extraordinary cleaning required due to improper use of the premises may be charged to the guest, provided the costs are documented.

10. SWIMMING POOL, COMMON AREAS AND SEASONAL SERVICES

10.1 Swimming Pool

The panoramic swimming pool is normally available from 9:00 AM to 7:00 PM, subject to temporary closures for maintenance, weather conditions or safety reasons.

Guests must follow the posted pool rules and staff instructions.

The following are prohibited:

Glass containers in the swimming pool area.
Bringing or consuming meals obtained from outside the property.
Reserving sun loungers or other spaces by leaving personal belongings unattended.
Using white bathroom towels as pool towels.
Leaving parasols open in windy conditions or contrary to staff instructions.

10.2 Common Areas

Gardens, terraces, relaxation areas and other common spaces are shared by guests.

Booking a suite does not grant exclusive use of these areas.

10.3 Bar and Dining Services

I Mori Bar and Radix Bistrot, when operating, offer beverages, aperitifs and local gastronomic specialities.

Bar and dining services are seasonal, subject to availability, and operate on variable days and schedules.

References to these services in the property’s descriptions do not guarantee that they will be open every day during a guest’s stay.

Guests are encouraged to check availability in advance and reserve any dining experiences.

10.4 Breakfast and Dietary Intolerances

When included in the booked rate or purchased as an additional service, breakfast is normally served from 8:30 AM to 10:00 AM.

The selection may vary according to the season and product availability.

Guests must inform the property in advance of any allergies, intolerances or special dietary requirements.

Gluten-free alternatives and options for particular dietary needs may be available, potentially subject to an additional charge.

The property cannot guarantee the complete absence of cross-contamination. Guests with severe allergies must notify the property in advance so that the available arrangements can be assessed.

10.5 Other Services

Massages, wellness activities, experiences and other optional services are subject to availability, advance booking and specific prices and conditions.

11. NATURAL ENVIRONMENT, BIODIVERSITY AND ANIMALS ON THE PROPERTY

Azalo Country House is located in a rural setting characterised by olive groves, Mediterranean vegetation and the presence of animals.

The property follows practices aimed at protecting the environment, supporting biodiversity and promoting sustainable agricultural management.

As this is a natural countryside environment, guests may encounter:

Insects, including mosquitoes, bees, ants and other species typical of the area.
Small wild animals.
Pollen and naturally occurring vegetation.
Sounds and other phenomena characteristic of rural surroundings.

The complete absence of these natural elements cannot be guaranteed.

Domestic and farm animals also live on the property and may be present in outdoor areas.

Guests are asked to respect the animals and not to feed, disturb or approach them without authorisation.

The property adopts the care, maintenance and safety measures required by applicable law, taking into account the natural characteristics of the estate.

12. LIABILITY, DAMAGE AND PERSONAL BELONGINGS

12.1 Guest Liability

Guests are responsible, within the limits established by law, for damage caused intentionally or negligently to the property’s premises, furnishings, equipment and installations.

Any damage or malfunction must be promptly reported to staff.

12.2 Personal Belongings and Valuables

Guests are encouraged to take appropriate care of cash, documents and valuables, using any safes provided.

The property’s liability for the theft, loss or damage of guests’ belongings is governed by applicable law, including the provisions concerning the liability of accommodation providers.

12.3 Swimming Pool and Outdoor Areas

Guests must use the swimming pool and common areas responsibly and comply with all posted safety rules and instructions.

Liability for any accident is determined in accordance with applicable law and the circumstances of the individual case.

12.4 Natural Events and Service Interruptions

The property may be affected by natural events, adverse weather conditions, interruptions to electricity supply, internet connectivity or other external services.

Liability for any resulting disruption is assessed in accordance with applicable law, taking into account its cause and the reasonable measures adopted by the property.

Guests’ mandatory legal rights remain unaffected.

13. GUEST IDENTIFICATION AND LEGAL OBLIGATIONS

All guests must present a valid identity document and provide the information required to comply with legal obligations.

The required information is processed and communicated to the competent authorities in accordance with applicable law, including the obligation to report guest details through the Italian State Police’s Alloggiati Web system.

Access to suites is permitted only to duly registered guests.

Visits or stays by persons who are not registered guests are not permitted without prior authorisation from management.

14. INTELLECTUAL PROPERTY AND EXTERNAL LINKS

Website content, including texts, photographs, images, graphics and original materials, is protected by applicable intellectual property laws.

Unauthorised reproduction or use of such content is prohibited, except where permitted by law.

The website may contain links to third-party websites or services.

The property does not control the content or terms of those websites and is not responsible for third-party activities that are not attributable to the property.

15. PERSONAL DATA PROTECTION

The personal data of website users and guests is processed in accordance with applicable legislation, including the EU General Data Protection Regulation (GDPR), Regulation (EU) 2016/679.

Information regarding the purposes, legal bases and methods of processing is available in the website’s Privacy Policy.

The use of cookies and similar technologies is governed by the relevant Cookie Policy.

16. APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by Italian law, without prejudice to any mandatory legal provisions applicable to the contractual relationship.

Disputes involving consumers are subject to the applicable rules on jurisdiction and consumer protection, including the consumer’s mandatory forum where provided by law.

For disputes not subject to mandatory jurisdiction rules, the competent court shall be determined in accordance with applicable law.

17. AMENDMENTS AND ACCEPTANCE OF THESE TERMS

The property may update these Terms and Conditions for operational, commercial, technical or regulatory reasons.

Published amendments apply to reservations made after the amendments enter into force and do not retroactively change contractual terms already accepted, unless otherwise agreed by the parties or required by law.

Before confirming a reservation, guests are encouraged to review:

These General Terms and Conditions.
The payment and cancellation conditions of the selected rate.
Check-in and check-out times and any applicable additional charges.
The rules governing the use of suites and common areas.

Confirmation of a reservation constitutes acceptance of the terms duly made available and applicable to the contractual relationship, without prejudice to mandatory rights established by law.