TERMS OF USE AND BOOKING CONDITIONS
Last updated: 16/01/2026
INDEX
General information and identification of the property
Use of the website
Security and payments
Bookings, rates and cancellation policies
House rules and stay regulations
Check-in and Check-out
Services, opening hours and seasonality
Liability of the property
8.1 Limitation of liability
8.2 Theft and personal belongings
8.3 Swimming pool and outdoor areas
8.4 Natural environment, animals and organic philosophy
8.5 Natural events and service interruptions
8.6 Breakfast, coeliac disease and food intolerances
8.7 Liability for damages
8.8 Guest identification and legal obligations (PPSS)
Content and intellectual property
Links to third-party websites
Personal data processing
Applicable law and jurisdiction
Amendments to these terms
1. GENERAL INFORMATION AND IDENTIFICATION OF THE PROPERTY
This website www.azalo.it is managed by:
ZALORA MANAGEMENT SRL SOCIETÀ AGRICOLA
Registered office: Contrada Faldino (SNC)
Email: reservation@azalo.it
Accommodation name: Azalo Country House
CIR: 19089002B431286
CIN: IT089002B472ZAPV3T
Accessing the website and booking services implies full acceptance of these Terms of Use and Booking Conditions.
2. USE OF THE WEBSITE
The website is intended for informational purposes and for booking the services offered by Azalo Country House.
Users agree to use the website lawfully and properly.
The property reserves the right to modify, suspend or discontinue website content, features or services at any time.
3. SECURITY AND PAYMENTS
Azalo Country House uses secure and certified payment systems.
The property:
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never requests credit card details via email, telephone or messaging services
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processes payments exclusively through secure payment gateways
The property shall not be liable for any fraud attempts carried out by third parties falsely claiming to represent the property.
4. BOOKINGS, RATES AND CANCELLATION POLICIES
Bookings may be made:
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directly via the website or direct contact
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through OTA portals (Booking.com, Expedia, Airbnb, etc.)
Applicable conditions depend on the booking channel and selected rate.
4.1 Direct Bookings
a) Non-Refundable Rate
Full prepayment is required.
No refunds will be granted in case of cancellation, no-show or early departure, except as required by applicable law.
b) Refundable Rate
Free cancellation is permitted within the timeframe specified in the booking confirmation.
c) BeSafe Rate – Prepaid Rate with Insurance Included
Prepaid non-refundable rate including cancellation insurance.
Full conditions available at:
https://www.travel.besafesuite.com/insurances/besafe-plus
4.2 OTA Bookings
For bookings made via OTA portals, only the terms and conditions of the respective platform apply.
5. HOUSE RULES AND STAY REGULATIONS
5.1 Adults Only
The property welcomes guests aged 18 years and over only.
Minors are not permitted.
In case of non-compliance, the property may refuse or terminate the stay without refund.
5.2 Pets
Guests are not allowed to bring animals of any size or species into the property, including rooms and common areas.
In case of violation, the Management may:
The property permanently hosts animals present on the premises, including rescued and adopted dogs and/or cats, which live in the outdoor areas.
By confirming a booking, guests acknowledge and accept this condition.
5.3 Guest Conduct
Guests agree to:
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behave respectfully towards other guests and staff
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refrain from organizing unauthorized parties or events
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respect quiet hours during the night
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use furniture and facilities with due care
Management reserves the right to terminate the stay without refund in case of inappropriate behavior.
6. CHECK-IN AND CHECK-OUT
Check-in: from ___ to ___
Check-out: by ___
Early check-in or late check-out must be requested in advance and approved by the property.
Failure to vacate the room within the established check-out time may result in a charge of up to 50% of the daily rate.
7. SERVICES, OPENING HOURS AND SEASONALITY
Breakfast, restaurant, swimming pool and other service hours are indicated on the website and/or communicated at the property.
Certain services may be:
The property reserves the right to modify schedules or operating procedures due to organizational needs, weather conditions or force majeure.
8. LIABILITY OF THE PROPERTY
8.1 Limitation of Liability
The property shall not be liable for damages resulting from force majeure events or guest behavior, except in cases of wilful misconduct or gross negligence.
8.2 Theft and Personal Belongings
Liability is governed by the applicable Italian regulations concerning hotelkeepers.
8.3 Swimming Pool and Outdoor Areas
Use of the swimming pool and outdoor areas is at the guest’s own risk and responsibility.
8.4 Natural Environment, Animals and Organic Philosophy
Azalo Country House is located in a rural setting managed according to principles of ecological balance and biodiversity.
The property follows sustainable and organic-oriented practices, limiting the use of synthetic chemical products and favoring natural, non-invasive methods for land and garden management.
Due to its countryside location, there may naturally be:
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insects (mosquitoes, bees, ants and other typical species)
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small wild animals
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pollen and spontaneous vegetation
It is not possible to guarantee the complete absence of such natural elements.
By booking, guests acknowledge and accept the environmental characteristics of the property and its ecological approach.
8.5 Natural Events and Service Interruptions
The property shall not be liable for disruptions caused by natural events or circumstances beyond its control.
8.6 Breakfast and Intolerances
Gluten-free options are available; however, the absolute absence of cross-contamination cannot be guaranteed.
8.7 Liability for Damages
Guests are responsible for any damage caused to the property.
8.8 Guest Identification (PPSS)
All guests must present a valid identification document at check-in.
Guest data is transmitted to the Italian Police Authorities via the Alloggiati Web system and communicated to competent authorities as required by law.
9. CONTENT AND INTELLECTUAL PROPERTY
All website content is protected by copyright law.
10. LINKS TO THIRD-PARTY WEBSITES
The property is not responsible for the content of external websites.
11. PERSONAL DATA PROCESSING
Personal data processing is governed by the Privacy Policy and Cookie Policy available on the website.
12. APPLICABLE LAW AND JURISDICTION
These Terms are governed by Italian law.
Any dispute shall fall under the exclusive jurisdiction of the Court of Siracusa, unless otherwise provided by mandatory law.
13. AMENDMENTS TO THESE TERMS
The property reserves the right to update these Terms at any time.
Any changes shall become effective upon publication on the website.
